Returns & Exchanges
At Earthquake, we stand by the quality of our high-performance electronics and offer a 30-day return window for all items in their original condition. If your gear doesn't meet your expectations, our streamlined process ensures a quick resolution or full refund.
Initiate Your Request
Log into your account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the product in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our technicians inspect the device, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing